At Happy Times Seafood, customer satisfaction is our priority. Because we specialize in delivering fresh and perishable seafood, our refund and return policy is designed to protect product quality while ensuring a fair experience for every customer.
Due to food safety regulations and the perishable nature of our products, fresh seafood cannot be returned once it has been delivered.
However, if your order arrives damaged, spoiled, incomplete, or incorrect, we will gladly review your request and work toward a suitable resolution.
If you experience any problem with your order, please contact us within 24 hours of delivery.
To help us investigate your claim, please include:
• Your Order Number
• Clear photos of the product
• Photos of the shipping box and packaging
• A brief description of the issue
Requests submitted after 24 hours may not be eligible for review due to the perishable nature of seafood products.
A refund or replacement may be approved if:
• You received the wrong product.
• Your order arrived damaged during shipping.
• The seafood was spoiled upon arrival.
• Items were missing from your order.
• The order could not be delivered due to our error.
Each request is carefully reviewed by our customer support team before a decision is made.
Refunds or replacements cannot be provided for:
• Incorrect shipping information supplied by the customer.
• Failed delivery attempts when no one was available to receive the package.
• Orders left outside for an extended period after delivery.
• Dissatisfaction based solely on personal taste preferences.
• Minor variations in shell size, color, or natural appearance.
• Products that have been opened, cooked, frozen, or improperly stored after delivery.
Orders may be canceled only before processing begins.
Because seafood is prepared and packed shortly before shipment, orders cannot be canceled once processing or shipping has started.
We work with trusted overnight shipping carriers to ensure your seafood arrives fresh.
While we are not responsible for delays caused by weather conditions, natural disasters, or carrier disruptions beyond our control, we will always assist customers in resolving shipping-related concerns whenever possible.
If your refund request is approved, the refund will be issued to your original payment method.
Most refunds are processed within 5–10 business days, depending on your financial institution or payment provider.
When appropriate, we may provide a replacement shipment instead of a refund.
Replacement eligibility depends on product availability and the circumstances of the claim.
If you have any questions regarding refunds, replacements, or delivery issues, please contact our customer support team.
Email: info@happytimesseafood.com
Phone: 410-947-7777
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)
We appreciate your trust in Happy Times Seafood and remain committed to delivering premium-quality Maryland seafood directly to your doorstep.
